Shipping policy
1. General Shipping Information
We ship our products only within Germany. Shipping is handled by DHL/Deutsche Post.
2. Shipping Costs & Delivery Options
Standard shipping with tracking within Germany: €4.99 – Delivery time approx. 3-5 business days
Standard international shipping with tracking within the EU*: €6.99 – Delivery time approx. 5-8 business days
Free shipping: For orders over €45
*EU includes the following countries:
Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Hungary, Cyprus
3. Delivery Times
Delivery times vary depending on the shipping option and destination:
Standard shipping within Germany: approx. 3-5 business days
Standard shipping within the EU: approx. 5-8 business days
Please note that there are no deliveries on Sundays and public holidays. Delays due to external factors (e.g., customs clearance) are beyond our control.
4. Sustainability
Sustainable Shipping with GoGreen Plus from Deutsche Post and DHL
We ship your order with GoGreen Plus, the sustainability program from Deutsche Post and DHL. This reduces greenhouse gas emissions during shipping (CO2e) by at least 95%.
How does it work? Within their logistics network, Deutsche Post and DHL invest in alternative fuels and technologies, such as electric vehicles for transport or heat pumps in buildings.
The resulting CO2e reduction is proportionally credited to your shipment, thus reducing its CO2e footprint.
However, this does not necessarily mean that your specific shipment will be physically transported by vehicles or via facilities that use these sustainable fuels or technologies.
Further information about GoGreen Plus can be found at www.GoGreenPlus.de
5. Shipment Tracking
After shipment, you may receive a tracking number via email, which you can use to track the status of your order at any time.
6. Damaged or Lost Orders
If your package arrives damaged or is lost in transit, please contact us immediately at info@lumicat.de.
Damaged Goods: Please send us photos of the damaged items and the packaging so we can find a solution.
7. Returns
You can find more information in my refund policy.