Returns
Your set doesn't fit quite the way you expected, or you've fallen for a different vibe? No problem. Here's how easy it is to return your order – no forms and no long emails.
Everything at a glance
- 14 days: You have 14 days from receiving your order to register your return.
- Just a few clicks: Register your return directly in your customer account under “Orders”.
- Single items too: You can return your whole order or just individual items.
- Hygiene comes first: We can only take back sets with an intact hygiene seal.
- Return shipping: The cost of sending your return is covered by you.
- Refund: You'll get your money back via the same payment method you used for your purchase.
How to return your order
- Log in: Sign in to your customer account and go to “Orders”.
- Select your items: Open the relevant order and click “Return items”. There you can choose the whole order or individual items.
- Get your confirmation: We see your request right away and will email you everything you need to know about how and where to send your parcel.
- Send your parcel: Pack the items securely and send them within 14 days of registering your return to the address in our email. We recommend using a tracked service so you're on the safe side.
Ordered without a customer account? Simply use the “Withdraw from contract” button, which you'll also find at the bottom of every page, or email us at info@lumicat.de. We'll get back to you with all the details.
Why the hygiene seal matters
Press-on nails come into direct contact with your nails and skin. That's why every LumiCat set leaves us with a hygiene seal. This way you can be sure that nobody has handled or tried on the nails before you – not even “just held them up for a moment”.
For this reason, we unfortunately can't take back sets with an opened or damaged seal. If you'd like to return a set, simply leave the seal untouched.
Find out more in our article Hygiene with press-ons.
Bundles and free gifts
Bundles: Our bundle offers are put together as a set and available at a special price. Please always return a bundle in full.
Free gifts: If you received a little extra with your order and are returning the entire order, please pop it into the parcel as well.
Return shipping and refund
Return shipping: The cost of sending your return is covered by you. Our tip: our sets are small and light – a small parcel or a tracked letter is usually all you need.
Refund: As soon as your parcel has arrived or you've shown us proof of postage, we'll refund the amount – at the latest 14 days after we receive your return request. The money goes back automatically via the same payment method you used for your purchase. Depending on your bank or payment provider, it may take a few more days to appear in your account.
Shipping costs: If you return your entire order, we'll also refund the cost of standard shipping.
Exchanges
As a general rule, we don't offer exchanges. The quickest way to get the set you really want is to simply place a new order and return the other set as described above.
Something damaged or wrong?
We're sorry about that! Please check your order when it arrives and get in touch at info@lumicat.de, ideally with a quick photo. We'll sort it out quickly. Of course, you won't have to pay any return shipping in this case, and your statutory warranty rights remain unaffected.
The perfect set from the start
To make sure your press-ons fit like they were made for you right from the first try, these guides will help you choose:
Not sure? Email us before you order at info@lumicat.de – we're happy to help.
Questions?
You can reach us by email at info@lumicat.de or by phone at +49 451 47976280.
You'll find all the legal details in our withdrawal policy.
